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A.M.T Consulting 1 Page Business Plan

Overview

A.M.T Consulting has a clear business objective to develop Mystery Shopping Services.These services have been developed over 12 months with a core focus on addressing the key customer service problems as well as helps us in addressing the root of any issues.

The Business Objectives

A key component of our growth strategy is that we consider it critical to identify and outline our business objectives, and align these objectives with clear and measurable development milestones.Our key long term business objective is to acquire new clients and to be of assistance to our clients and build a rapport for years to come. Customer acquisition is considered to be the critical activity and we are seeking to grow the number of customers. We understand that customer growth could be at the expense of profitability, and that there is a cost associated with customer acquisition.Our long term objective is to be an asset to all of our clients.

The Customer

A.M.T Consulting has been created with a clear focus on the needs of our clients. Through a structured customer discovery process, we have validated the key customer problem as great customer service, documented reports, as well as written and recorded conversations.This is a critical issue for our selected target market which is catered to all business owners.

The Value Proposition

A.M.T Consulting is uniquely positioned to deliver value to all businesses. A.M.T Consulting will provide full reports upon shopping employees with a detailed written report as well as recordings. Although the economy is doing better all business owners still want to have peace of mind when not in the office or traveling. Knowing you can trust your team is a sigh of relief. We are a local company, you do not have to go through the corporate sites and you are always able to speak directly with the owner so all your needs and concerns can be grasped. This capability is the cornerstone of our competitive advantage.

Competitors

We have a number of competitors within the Mystery Shopping Services market. We complete the same tasks so to speak but our delivery and unique tailoring is what makes us stand out. It's easier when your local and your customer can tell you their wants and needs and therefore we don't just offer one specific report.Our understanding of these competitors has been used to refine our strategy and value proposition. We believe that we can compete effectively and have an upper hand.

Key Strategies

Our focus will be to make sure your customers are treated fairly and greeted with exceptional customer service. This task will be undertaken in the context of our broader strategy to assure your customers needs are being met to the fullest. These strategies are a tactical implementation of our overall business goal as outlined above.

Milestones

Measurement of the successful implementation of our strategies will be governed by measurable development milestones. The milestones that will be achieved over the next 2 years are: Launch an Ethical Effective Business, Provide exemplary service and client satisfactions and growth.

About this document
This document was created by Melissa of A.M.T Consulting using the 5 minute Business Plan App. This technology and approach is powered by HyperQuestions.

Kind Regards

Marcus Tarrant

Managing Director