More on Input Lag

Pursuant to my Input Lag post a few days ago, I entered a reimbursement ticket regarding market order input lag.

My Ticket

I'm getting tired of getting ripped off due to input lag when entering buy orders.

It happened again today, I entered the numbers for a buy order... I double checked the numbers and realized a zero was missing so I fixed it, checked the numbers again and hit enter.

Then the game sort of freezes for a few seconds, the missing digit appears, the order goes through and I wind up overpaying by about 3 billion total for 10 sisters core probe launchers.

Fixing the order system would make order entry errors due to input lag like this a non-issue.

Make it so when you enter a buy price higher than highest sell order it gets filled from sell orders at the sell order price. And just the opposite when entering sell orders, low priced sell orders should be filled at the price of higher priced buy orders.

The way it works now isn't just stupid, unrealistic and annoying, it also rewards cheating bots who reap most of the benefits of such errors since they usually have the lowest sell / highest buy orders and never have to worry about similar input errors themselves, while punishing honest players for not cheating.

That's the 3rd time now this has happened to me for significant losses (the latest 2 were in the billions).

Please fix this crap!

CCP's Answer

After an initial answer which basically said to post in the suggestions forum without addressing reimbursment. I asked about that and got this response (names removed to protect the innocent).

Hello again **** ****,

Our reimbursement policies are very strict and we can only reimburse if we are able to verify that a bug or server error caused the loss. Any losses attributable to errors in the EVE client may not be eligible for reimbursement nor any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party. You can find a copy of our policy here.

http://community.eveonline.com/support/policies/eve-reimbursement-policy/

We hope that you understand our position and that you will recover swiftly from the loss.

Best regards,
GM ******
CCP Customer Support | EVE Online | DUST 514 

My Response

Thank you for taking the time to consider this issue so thoroughly.

You support mechanics that favor bots over real players. Mechanics that punish honest players for playing by the rules and reward cheaters for breaking them.

Should we take that as a hint on how the game is meant to be played?

http://merchantmonarchy.blogspot.ca/2013/07/more-on-input-lag.html

Notes

1. I will never post on the official forums for any game again. I learned my lesson on that long ago and stay out of the troll infested flaming cesspools known as "official" forums.

2.  I actually composed my sarcastic response before receiving CCP's answer because I had a pretty good idea what their answer would be.