Educate Your Customer - A Failsafe Marketing Strategy

It's a less publicized strategy but educating your customer is an effective marketing tool that should be a part of any business marketing plan. Marketing is an essential element of running a successful business and the key is to do it better than your competition. When creating your marketing strategy - especially for a small business - every dollar spent needs to produce!

Education is Your Foundation

Although many marketing guru's might spout that ROI and target audience are the main focus in your business strategy - educating your customer should be your centerpiece. Educating your client is one of the best ways to increase sales and turn one time sales into long lasting loyal customers. Many times, when people are considering buying a product - they know little about it which makes them less likely to buy on impulse. They don't know if the price is realistic, if the product is reliable, if the quality is an industry standard - this kind of uncertainty makes a customer feel uncomfortable about the purchase.

Be a Teacher of Your Business

Believe it or not but sales and teaching go hand in hand. A teacher in a classroom wants you to learn the material to be able to pass the test (for example). A salesperson (or business owner) wants you to learn about the product to see why this purchase is ideal. So if a customer is interested in a product or service and someone takes the time with them to show them the features and how they compare to other similar items - a customer will begin to feel more confident in their decision to purchase. The more the information is balanced and informational (rather than just a 'sales pitch') the more likely you earn their trust and loyalty. Guess who they will come to for information in the future? You, their expert!

Educate About Your Product or Service

This is a no-brainer! Make sure your customers know about what you offer and how you can solve their problems. Often, missed sales occur when a customer doesn't know or understand your product or service.

 

How do you do this?

• Advertising
• Blogs
• Website
• FAQ's
• Cross-selling
• Point of sale offers
• Direct mail to current customers

Educate About Your Business

This is one aspect that often gets overlooked in marketing but can be just as important as educating your customer about your product or service. The relationship your customers have with you and your business is emotional. 

Customers often ask themselves...

• Do I trust this business?
• Is the staff knowledgeable?
• Does the company stand behind their product with a warranty?
• Is this company the best place to get this service?
• Do I feel good about supporting this company?

If you're still unsure about how important this aspect of marketing is then consider this: If you are looking at two identical products at the same price - who do you go with? Have you ever paid more money for a product or service because you like the company or owner. Everyday, people choose to pay more or shop exclusively with brands because they like the company as well as the product (examples: Macy's, Nike, Pepsi, Budweiser and Apple). If it works for them - it can work for you too!

Go Beyond Your Field

While you are educating customers about your business and your company (in ways that solve their problems) think about also educating them in related subjects. For example: If your business is selling appliances, it would be helpful if you understood home construction or remodel budgeting. Something as simple as providing referral business information or a pamphlet discussing related topics will continue to establish trust with your customer. You aren't directly selling them anything by offering this information so this solidifies that you are trustworthy and have their best interests at heart. Imagine how often they will think of your business when talking to their friends and family as well.

Conclusion

Is is often said that knowledge is power - think of educating your customer as a marketing strategy that empowers your customer. The more they know, the more power they have to make a decision and buy...as well as share what a helpful expert you are!

What is a BLOG and Why Should I BLOG?

Remind me again - What is a BLOG?

The word "blog" is one of the most searched words on the internet today. Why? This buzz word is searched because increasing numbers of people are trying to understand what blogging is about. A blog is a log or public "diary" posted online - A journal that is written for others to read. You can create blogs for personal, educational and informational reasons, business and corporate reasons or a multitude of other uses.

As a marketing tool, blogs offer great potential. Blogs have some truly unique characteristics as a marketing tool. Blogs are much easier than newsletters to get your idea across. They can be added to, and they can be updated at any time and from virtually anywhere. Blogs have long lasting shelf lives, as they exist on the internet until you decide to remove them. This contrasts to newsletters which once you send it out, it’s sent, hopefully read and gone. Unless you are just posting marketing materials, most blogs offer a large amount of information thus increasing you or your business’ credibility. Whether your blog is a personal blog or a business blog, viewers come to blogs expecting to find frank and personal perspectives on a topic that you are passionate about.

If you maintain your viewers and you respect the idea that you should be passionate about the content of your blog, then your credibility will go up, and this is what blogging is truly about. Blogs are easy to syndicate, meaning that you can get your information and opinions out there, and can allow them to spread. If you have an opinion to share, a product to sell, a brand to market or something else to say on the internet, and you think that people are going to want to read what it is that you have to say, then blogging is an excellent option.

If you do not have a blog that is associated with your business or your website, then now is an excellent time for you to start blogging. Blogging is an excellent addition to your marketing strategy. There are completely different dynamics when it comes to e-mail communication and blogging. Nothing facilitates conversation, communication and community the way that blogging does. There is no confusion about blogging being spam the way e-mails can. Blogs enhance your product, idea or brand.  Setting up a Blog is easy - go to "How to Set Up a Blog".  Want ideas to write about - go to 50 Blog Topics

So the answer to "Why Should I Blog?" is...... "Why Not?"

Call me, Toni F Ryan, for help or further details on QLIXITE.com's Social Media Plan - We can do it for you at a DIY price! 800-596-6218